Useful Links

Quicklinks

1. Helplines

2. Benefits

3. Advice & Consumer Organisations

4. Ombudsmen & Regulatory Bodies

5. Banks

6. Credit Bureaus

If you need further help, this section contains contact details for a number of free helplines, advice and consumer organisations, benefit helplines, ombudsmen, regulatory bodies, trade associations and credit reference agencies who may be able to give you more advice and assistance

Helplines

Alcoholics Anonymous

Providing help, care and assistance to people with drinking problems, as well as to loved ones affected by them.

0861 HELPAA (435722)

www.aanonymous.org.za

Childline

24-hour Toll-free Crisis Helpline for physically, sexually and emotionally abused children and their families, adult survivors of early sexual abuse and any other child related problems.

0800 055 555

www.childlinesa.org.za

Gamblers Anonymous

0800 006 008

www.gamblersanonymous.org.za

LifeLine

National Counselling Line – Trained counsellors providing care and assistance for people in crisis.

0861 150 1500

www.lifeline.org.za

Narcotics Anonymous

Narcotics Anonymous (NA) is a non-profit fellowship of men and women for whom drugs had become a major problem. Recovering addicts helping each other to stay clean.

083 900 MY NA (69 62)

www.na.org.za

National Aids Helpline

Provides a confidential, anonymous 24-hour toll-free telephone counselling, information and referral service for those infected and affected by HIV and AIDS.

0800 012 322

www.aidshelpline.org.za

Personal Crisis Helpline

Information and support on mental health problems, and immediate care and assistance to people in crisis.

0800 246 432

www.healthforum.org

Stop Gender Violence

Anonymous, confidential telephone counselling for victims of domestic abuse, 14 hours a day, 7 days a week, 365 days a year on a toll free line.

0800 150 150

www.stopwomenabusehelpline.org.za

Tax Help

Visit the website and submit your contact details, they’ll call you back

www.taxbreak.co.za

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Phone us for advice 0861 663 328

Benefits

Disability Benefits Enquiry

For any enquiries or queries relating to disability benefits.

(012) 326 2507

www.gepf.gov.za

communications@gepf.co.za

SARS Helpline

For all queries and enquiries and questions relating to e-filing.

0860 12 12 13

www.sars.gov.za

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Phone us for advice 0861 663 328

Advice & Consumer Organisations

FSB

An independent institution established by statute to oversee the South African Non-Banking Financial Services Industry in the public interest. The FSB is committed to promote and maintain a sound financial investment environment in South Africa.

0800 110 443 / (012) 428 8000

www.fsb.co.za

Just Money

Online Financial services comparison website.

(021) 234 5241

www.JustMoney.co.za

info@justmoney.co.za

Credit Bureau Association

011 886 8519

www.cba.co.za

Credit Providers Association

011 886 8519

www.cpa.org.za

Financial Advice and Intermediary Services Ombud

012 470 9080

www.faisombud.co.za

Ombudsmen & Regulatory Bodies

Ombudsman

Provides South African banking customers with a free, informal dispute resolving service.

(011) 838 0035

www.obssa.co.za

National Credit Regulator

Promotes and regulates responsible lending.

0861 622 837

www.southafrica.info/public_services

National Consumer Tribunal

The National Consumer Tribunal is an adjudicative body established by section 26 of the National Credit Act (No. 34 of 2005). It has jurisdiction throughout South Africa.

(012) 663 5651