How to view your account balances online

Did you know you can check your account balances online, including your debt review balances and the balances on your credit report, through the DebtBusters platform? It is one of the ways DebtBusters helps you stay in control of your finances, and it is free to use whether or not you are a client.

If you are under debt counselling, the platform shows your progress in one place. If you are not, you can still track your open accounts, your credit score and how much of your income goes towards debt.

Register on the DebtBusters platform to get started and keep an eye on the key parts of your financial life.

What can you do on the DebtBusters platform?

If you are a debt counselling client

• See your financial position at a glance

• Track your debt counselling progress

• See how much you are saving on your monthly repayments

• View your past and upcoming payment amounts

• Track your total debt balance

• Check your credit report

• View your insurance solutions

• Chat to customer services if you need help

Here’s how your profile might look if you’re a debt counselling client:

*Images for display purposes only

If you are not a debt counselling client

• Review your financial position regularly

• View your credit score

• See your open accounts and the amount owed on each

• Understand what makes up your total debt

• See how credit providers and credit bureaus are likely to view your risk profile

• See how much of your salary goes towards paying off debt

• Track your credit history to see whether your credit behaviour is improving

Here’s how your profile might look if you’re not a debt counselling client:

* images for display purposes only

How do I view my account balances online?

It takes a few minutes to set up your profile. Here is how:

1. Go to the DebtBusters platform and follow the prompts to register.

2. Confirm your details to create your profile.

3. Log in and open the Dashboard page, where your balances, open accounts and credit score are shown.

If you are already a DebtBusters debt counselling client, you would have been prompted to create a platform account during your application, so you can log in straight away. If you have trouble logging in, contact DebtBusters for help.

How can viewing my account balances help me?

Logging in to your DebtBusters account regularly keeps you on top of your balances, your debt breakdown and your payments, which helps guide you towards better financial wellbeing.

1. Track your debt counselling payments

We all want the peace of mind of knowing exactly where our money goes every month. Viewing your account balances online allows you to:

• See how much you have paid so far and how much you still owe

• Check your monthly payments so you can plan ahead

• Spot a missed or late payment quickly, before it puts your repayment plan at risk

Find out what happens if you miss a monthly repayment under debt counselling.

2. Settle smaller balances using your bonus or spare cash

If you are lucky enough to get a bonus or 13th cheque, you can use it to settle smaller debts more quickly and save on interest by paying off accounts early.

This makes sure your windfall goes towards something that makes a real difference to your financial situation, rather than on things you may not need. If you are under debt review, speak to your debt counsellor before making an extra payment so it is allocated correctly within your repayment plan.

3. Check your credit score

Monitoring your credit score helps you take the right steps towards a brighter financial future. By checking your score regularly, you will:

• Understand how your credit score works

• Track your credit use and payment history

• Check whether your debt is sustainable

• Be aware of changes to your score

• Quickly spot errors or fraud on your account

Checking your own credit score is not a credit application, so regular monitoring does not affect your score. If you find an account you do not recognise, you can dispute it with the credit bureau, which must investigate and respond within 20 business days under the National Credit Act. Read more about reviewing your credit report and what to do if your credit record has been breached.

4. Stay accountable and on track on your debt counselling journey

Debt counselling can be a long process, and staying the course is not always easy. If you miss payments, you risk losing the benefits of debt counselling, which include a restructured repayment plan, protection against legal action by your creditors, and lower interest rates.

The DebtBusters platform lets you monitor your progress and celebrate small wins on the way to your clearance certificate, keeping you motivated. Keep logging in to stay up to date with the latest platform features.

How to know if you may need debt counselling

If you are over-indebted, meaning you owe more than you can afford to repay, debt counselling may be a good solution for you. According to the DebtBusters Q1 2026 Debt Index, people applying for debt counselling spend around 64% of their take-home pay on servicing debt.

Other signs that you may need debt counselling include:

• Struggling to make debt repayments on time

• Using credit to pay for everyday expenses

• Spending more than 30% of your income on debt repayments

• Being harassed by credit providers

• Having a garnishee order or emoluments attachment order against your salary

If debt counselling is not the right fit, debt consolidation may help you combine your debts into one repayment.

If you are feeling overwhelmed by debt, contact DebtBusters. One of our expert consultants will work with you to create a personalised solution for your situation.

Frequently Asked Questions

Is the DebtBusters platform free to use?

Yes. Registering on the DebtBusters platform and checking your balances, credit report and credit score is free, whether or not you are a debt counselling client.

Where do I find my balances after I log in?

Your balances are on the Dashboard page of your DebtBusters profile. Debt counselling clients also see their payment history, upcoming payments and total debt balance there.

Does checking my credit score on DebtBusters lower my score?

No. Checking your own credit score is not a credit application, so it does not affect your score. You can check it as often as you like.

I am a debt counselling client. Do I need to register again?

No. DebtBusters debt counselling clients are prompted to create a platform account during the application process, so you can log in with those details. If you cannot log in, contact DebtBusters for help.

What should I do if I see an account I do not recognise?

Lodge a dispute with the credit bureau that holds the record. Under the National Credit Act, the bureau must investigate and respond within 20 business days. If you suspect fraud, report it to your bank and the bureau straight away.

Can I see how much I have left to pay under debt review?

Yes. The DebtBusters platform shows debt counselling clients how much they have paid so far, what they still owe and their past and upcoming payment amounts, so you can track your progress towards your clearance certificate.